Hospitality Operations & Standards Consulting
We work alongside hotel ownership and management teams to bring structure, measurement, and repeatable standards to day-to-day operations.
Terrou Bi Hospitality Advisors is an independent consulting practice focused on hotel operations, service quality, and brand standards. We work with independent properties, small groups, and management companies that want a clear, outside read on how their operation is actually running.
Our engagements are practical rather than theoretical: we spend time on property, review existing procedures, and leave clients with documented standards their teams can sustain after we've gone.
Most projects run between six and twelve weeks, depending on the number of properties and the scope of the review.
Each engagement is scoped individually. The categories below describe the general shape of our work.
A structured review of front-of-house and back-of-house procedures, staffing patterns, and department workflows, resulting in a written findings report with prioritized recommendations.
Ongoing or project-based guidance on guest service standards, complaint handling, and quality-control checkpoints across departments.
Design and delivery of role-specific training materials and onboarding curricula for front desk, housekeeping, and food and beverage teams.
Development or refinement of internal brand and service standards documentation for properties operating outside a franchise system.
New engagements typically begin with a short introductory call to discuss scope and timeline. Reach out using the details below.